At Montano, we prioritize your satisfaction. If you're not completely happy with your purchase, our return process is simple and hassle-free.
RETURN POLICY
Time Frame:
Return Period: Items can be returned within 14 days of receiving your order.
Cost:
Free of Charge: Returning an item is completely free.
Online Process:
- Log In: Log in to your account on the Montano website.
- My Orders: Navigate to the 'My Orders' section.
- Initiate Return: Select the order you wish to return and follow the guided steps.
- Start Process: Login here to begin the online return process.
Email Process:
Email Option: Alternatively, initiate a return by emailing service@montanobags.com.
Include Details: Provide your order number and the reason for the return.
Refund/Exchange:
Processing: Once your return is received and inspected, your refund will be processed promptly.
Customer Service:
Assistance: For further assistance or queries regarding our return policy, please contact our customer service team.